Frequently Asked Questions?
1. What type of jewelry do you sell?
Each creation is crafted in premium stainless steel and layered with 18K gold plating thrice, ensuring a radiant glow that lasts.
2. Are your products hypoallergenic?
Yes, all of our products are waterproof, tarnish-free, and allergy-free.
3. Do you ship internationally?
Yes, we do! We ship worldwide using reliable courier services. Delivery time and charges vary depending on your location:
UAE: 1–3 business days (up to 5 days for remote areas) International: 7–10 business days
4. How much does shipping cost?
UAE orders above 120 AED: Free UAE orders below 120 AED: 20 AED
GCC orders above 350 AED: Free International orders above 100 EUR/USD: Free
5. Do I have to pay customs duties or taxes?
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
6. Can I return or exchange my order?
Yes! If you’re not fully satisfied or if your item arrives damaged, we offer replacement, exchange, or refund options. Please contact us within 7 days of delivery to initiate the process.
7. How long does it take to process a refund?
Refunds are processed within 15 days of receiving your returned item. Please allow up to 21 days for the credit to reflect in your account.
8. Can I exchange a gift I received?
Yes, gifts can be exchanged for another item of equal value, provided they are unused and in original condition.
9. How do I take care of my jewelry?
✨ Jewelry Care Instructions
💦 Avoid contact with water, sweat, perfume, hairspray, and another chemical.
💄 Wear jewellery after makeup and skincare.
📦 Keep in a soft pouch or box, away from moisture and sunlight.
🧼 Wipe with soft, dry cloth after wearing them.
🏃♀️ Remove for Physical Activities.
💡 Tip: Care keeps your gold-plated & silver jewelry shining longer.